SGLionMall Privacy Policy​

Introduction​

SGLionMall (“we”, “us” or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you use our platform, website, and related services (collectively, the “Services”). By accessing or using our Services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy. This policy is effective as of March 1, 2025, consistent with our other policies.​

Information We Collect​

1. Personal Information You Provide​

  • Account Registration Information: When you create an account, we may collect information such as your name, email address, phone number, shipping address, and payment details (e.g., credit card information, which is processed securely through third-party payment providers).​
  • Order Information: When you place an order, we collect details about your purchases, including the products ordered, delivery instructions, and billing information.​
  • Communications: Information you provide when contacting our customer service, such as messages, feedback, or complaints.​

2. Information Automatically Collected​

  • Usage Data: We may collect information about how you use our Services, including your browsing history, the pages you visit, the products you view or search for, and the time and duration of your visits.​
  • Device Information: Details about the device you use to access our Services, such as your IP address, device type, operating system, browser type, and unique device identifiers.​
  • Cookies and Tracking Technologies: We use cookies, web beacons, and similar tracking technologies to enhance your experience, remember your preferences, and analyze usage patterns. You can manage cookie settings through your browser, but disabling cookies may affect certain features of our Services.​

How We Use Your Information​

We use your personal information for the following purposes:​

  • To process and fulfill your orders, including delivery and payment processing.​
  • To create and manage your account, providing you with access to our Services.​
  • To communicate with you, including sending order confirmations, shipping updates, and responses to your inquiries.​
  • To improve our Services, including website functionality, product offerings, and customer service, based on your usage patterns and feedback.​
  • To personalize your experience, such as showing you relevant products, promotions, or recommendations.​
  • To detect, prevent, and address fraud, security issues, or other illegal activities.​
  • To comply with legal obligations, such as tax and regulatory requirements.​

How We Share Your Information​

We do not sell your personal information to third parties. We may share your information in the following circumstances:​

  • Service Providers: We may share your information with trusted third-party service providers who assist us in operating our Services, such as payment processors, logistics partners, and IT service providers. These providers are contractually obligated to protect your information and use it only for the purposes we specify.​
  • Legal Requirements: We may disclose your information if required by law, court order, or government regulation, or to protect our legal rights, property, or safety, or that of our users or the public.​
  • Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of the transaction, subject to the same privacy protections.​

Data Security​

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include secure server infrastructure, encryption of sensitive data (such as payment information), and regular security audits. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.​

Your Rights​

You have the following rights regarding your personal information:​

  • Access and Correction: You can access and update your personal information by logging into your account or contacting our customer service.​
  • Data Portability: You may request a copy of your personal information in a structured, machine-readable format.​
  • Deletion: You can request the deletion of your personal information, subject to legal or legitimate business requirements (e.g., retaining records for tax purposes).​
  • Opt-Out: You can opt out of receiving marketing communications by following the unsubscribe instructions in our emails or contacting us.​

To exercise these rights, please contact us using the details provided below. We will respond to your request within a reasonable timeframe, typically 30 days.​

Retention of Information​

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. When your information is no longer needed, we will securely delete or anonymize it.​

Third-Party Links​

Our Services may contain links to third-party websites or services. This Privacy Policy does not apply to those third parties, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.​

Changes to This Policy​

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “Effective Date” will be updated. We encourage you to review this policy periodically to stay informed about how we protect your information. Your continued use of our Services after the changes take effect constitutes your acceptance of the revised policy.​

Contact Us​

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:​

  • Phone: +65-5388-8886​

Our customer service team is available 24/7 to assist you.